No Distance is a new fan communication service connecting artists and fans, offering features like personalized message videos from artists to fans and one-on-one online talks. The app allows users to receive special messages from artists via video for occasions like Christmas, New Year, and anniversaries. Additionally, users can enjoy real-time one-on-one video calls with their favorite artists. To use the app, users need to obtain an event code, register it in the app along with a nickname and any comments or questions for the artist, and then wait for the event to start to engage in online talks or video streaming.

No Distance is specifically designed for users with event participation codes, which can be obtained from stores or special promotions. The app supports iPhone 6S and later models running iOS 13 or above. Users encountering sign-in issues can contact support through the provided inquiry form, and for event-related inquiries, they can reach out to the official No Distance Twitter account.