National General is a free-to-use productivity app that serves as the official software for the casualty insurance provider, National General Insurance. With this personal finance app, policyholders can access their insurance ID, make payments, and do a lot more with their accounts.

With the National General app, you are assured of industry-grade security, allowing you to access sensitive insurance and financial information. It even features a simple, intuitive interface that combines large buttons and distinguishable graphics. However, the app is quite slow, being unable to respond quickly to user input. Other insurance apps include PolicyBazaar, My AIA, and YONO SBI.

Manage your NGI policy on the go

Since insurance policies deal with sensitive personal and financial information, expect the National General app to handle your account with enough security. It requires login details from the user and allows you to save your ID information for easy access. However, it requires you to manually enter your password without mobile PIN or biometric login support. On the other hand, it offers accessible support for new users.

The range of features in this app makes it a must-have for new and existing NGI policyholders. You can arrange paperless billing for your premiums or make changes to your policies. The app even lets you sign your documents or avail of new products right from the app. Additionally, with the right permissions, you can turn on notifications for insurance promos or payment reminders.

As mentioned, the app is notably slow. While it has a user-friendly interface, with distinguishable buttons all throughout, there is a delay between screens. This is even worse when the app has a pending upgrade. Additionally, it has an unreliable customer support service. The in-app options are usually offline, and customers report unsatisfactory support. With a broad range of products and services, the platform could use better responses.

Good app but lacks customer support

National General works well as an app, aside from the delayed transition between app screens. It is secure and easy to use and is designed even for nontech-savvy policyholders to easily find their way around the app. More importantly, the app has many features relevant to making your insurance policy management experience a lot easier. The customer support behind it could use more work, though.