MyKey, developed by NEORide, is IndyGo's official mobile ticketing and fare management app for local buses and BRT lines. It issues contactless QR code tickets, keeps real-time account balances with auto-reload, records transactions, and applies automatic daily and weekly fare capping to limit rider costs. Features include card linking, family account management, trip planning, balance protection, and EZfare regional compatibility. Aimed at commuters, students, and occasional riders, it reduces reliance on physical passes.

MyKey replaces paper fares with an account-based QR workflow

The app operates as an account-backed wallet that generates a unique QR code displayed on the device for boarding. Validators scan that QR at the front of local buses or at BRT station platforms to register fares. The account-based model tracks rides centrally rather than storing value only on a card, which permits capped fares and centralized transaction history. This model supports contactless boarding across standard and rapid routes.

Automated fare capping and real-time account visibility limit riders' exposure

Daily and weekly fare capping applies automatically as your recorded rides reach thresholds, and the app shows balance and transaction history in real time. Registered accounts include balance protection to recover funds if a device is lost. Auto-reload keeps funds available so a displayed QR remains valid for boarding without manual top-ups before each trip.

Android compatibility, camera requirement, and how the app connects to validators

The app is available for Android devices and requires a working camera for QR display, plus an internet connection for account management and reloading. The workflow relies on the phone showing a scannable QR that onboard or platform validators read; no device modification is required. Auto-reload and linked accounts let multiple people be managed under a primary profile.

Designed for IndyGo riders within a regional fare network, with operational limits

MyKey targets daily commuters, students, and occasional riders on the IndyGo network and interoperates with the EZfare regional system for broader travel across participating agencies. The app supports all-door boarding on BRT platforms where validators are installed. Riders should note the app functions within the region's operational and hardware footprint; availability depends on the transit validators and platform coverage.

MyKey is a practical choice for IndyGo riders who value digital fare control

Given its account-based model and regional interoperability, MyKey is a practical option for riders who want automated fare capping and centralized balance management. One operational caveat: user reports note occasional QR scanner sync problems on older onboard hardware, so keep a backup option for boarding. For regular IndyGo travel, the app delivers clear administrative control and predictable fare limits.