At Heriot-Watt we are committed to delivering the best possible experience to all our customers. This is why we have a dedicated team who are on hand to make sure that your experience is personal and effective.

The myHWU app gives you the tools to easily manage your account and make the most of your time with us. This app provides you with the latest information on our services, as well as the ability to easily request a service or report an issue. It also allows you to request a refund if you are not satisfied with the service you have received, as well as access to our free training courses.

We aim to provide a great service to all our customers, and therefore we will always have an open door policy. We want you to feel comfortable in using our services and we have a team available at all times to provide any support you need.

myHWU app provides access to our free training courses, which are specially designed to teach you how to use our services effectively.