my TENET, developed by TENET SCIENTIFIC PRODUCTION ENTERPRISE LLC, is a self-service mobile app that gives subscribers on-the-go control of their internet, television, and telephony accounts. The app centralizes account monitoring, real-time balance and expenditure tracking, and online transactions via Visa, Mastercard, and Google Pay. It also exposes line diagnostics, call statistics, MAC address management, and direct technical support. Designed for residential and business subscribers of the TENET network, it reduces trips to offices by enabling common account tasks from a smartphone.

The app centralizes billing visibility and service control

The app shows real-time balance monitoring and expenditure tracking, and supports online transactions through Visa, Mastercard, and Google Pay. It also manages recurring automated billing and allows users to view multiple Personal Accounts. For subscribers this means account status and basic financial actions can occur without visiting an office, using a mobile device to check balances, review recent transactions, and apply account settings.

Line diagnostics and call logs give detailed operational insight

The app displays connection status and identifies line types such as Copper or PON, and offers MAC address management for hardware changes. Telephony subscribers can access detailed call statistics that list durations and billing entries. Users also have direct access to technical support chat and a news feed, which lets technicians and subscribers check maintenance notices or open a support thread without switching to a desktop portal.

Account setup asks for formal credentials and modest familiarity

Logging in requires the Personal Account number and administrator password found on the subscriber registration card, so users must have those credentials ready before setup. Basic tasks like balance checks and transaction viewing need no specialist training, while MAC address changes and interpreting line diagnostics benefit from some network familiarity. User feedback mentions a preference for a more modern interface, suggesting visual updates could help discoverability.

Supports multiple accounts, zero-commission transactions, and localized help

The app allows monitoring of several Personal Accounts from one login, and processes transactions directly through the ISP's billing system with no commission. It provides localized support for the Southern Ukraine region and an integrated chat for technical help. The app targets Android devices and requires a modern mobile OS level for operation, keeping operations on a handheld device rather than a desktop portal.

A practical choice for subscribers who prioritise operational control

The app is a practical option for residential and business subscribers who need on-the-go account access and administrative control. Its trade-off is a focus on operational transparency over visual polish, something user feedback flags as a desired improvement. Use the app when direct account handling and line visibility are priorities; those seeking modern interface design may prefer alternatives in practice.