My Care, developed by ALLIANZ S.P.A., is a mobile companion for UniCredit My Care Famiglia policyholders, designed to consolidate insurance tasks into a single interface. The app centralizes policy consultation, one-tap assistance requests, accident and claim reporting, and claim-status overview while supporting biometric login for secure access. It also links insurer-provided smart sensors and pet geolocation collars. The target audience is UniCredit customers in Italy holding the family-policy products who want mobile control of coverage and connected devices.

Built around the modular structure of the bank-distributed family policy line

The app organises coverage around separate modules so each purchased add-on appears as a distinct in-app component, including the Premium Edition where relevant. That mapping makes it practical for households that hold multiple modules, since the interface groups policy items by module rather than a single monolithic policy view. This design suits customers who need a clear link between purchased insurance components and the mobile controls that manage them.

Brings vendor device telemetry into the insurer's mobile surface

Integration with Octo Telematics hardware means the insurer's sensor telemetry and pet-location feeds appear inside the same mobile experience. The HomeBox family of smart sensors and the geolocation collars expose connectivity and location states to the insurer-linked account, reducing the need to switch between separate vendor apps when checking device status tied to policy modules.

Registration is credential-bound and shapes initial access

Onboarding requires four specific items at sign-up, which the app enforces:

• Policy Number
• Tax Code
• Valid email address
• Chosen password

Because the credential set ties mobile access to a verified policy identity, customers who do not have those documents ready cannot complete registration, a limitation noted in user feedback about first-time access.

Platform reach and uptake reflect bank distribution

The Android build requires Android 4.4 or higher, and the app is also distributed for iOS and HarmonyOS, covering most modern handsets. Allianz offers the app through its joint venture distribution with UniCredit, and Google Play listings show the app has passed 100,000 downloads, demonstrating measurable adoption among the intended bank customer base and alignment with the bank's digital insurance offering.

The app suits enrolled policyholders who need integrated device and coverage control

The app is a pragmatic option for UniCredit customers who need consolidated mobile management of modular family insurance, and Allianz distributes it under a free license for standard mobile platforms. The key trade-off is that registration requires specific policy credentials, which makes the app most useful to existing policyholders rather than to users seeking open, anonymous document access.