MITEK CTI is a free Chrome extension developed by MITEK that seamlessly integrates a call center's telephone system with a call agent's computer. This extension provides a range of functionalities that enable call agents to efficiently handle their tasks.

With MITEK CTI, call agents can easily perform operations such as logging in and out, pausing the queue, and managing auxiliary activities. The extension also allows agents to access customer information through pop-up windows, providing them with important details to enhance their interactions. Additionally, MITEK CTI enables call agents to receive and make calls using WebRTC technology, ensuring a smooth and reliable communication experience.

By integrating the call center's telephone system with Chrome, MITEK CTI streamlines the workflow of call agents, making their tasks more efficient and productive. This extension is an excellent tool for call centers looking to enhance their operations and improve overall customer service.