Mi Sanitas, from Sanitas, is an iPhone app that centralizes health insurance and care management for policyholders. It lets users book, reschedule, or cancel appointments; access medical reports, prescriptions, and test results; attend video and telephone consultations via the Blua service; and submit reimbursement requests and authorizations. The app includes a QR-based digital health card, a searchable medical directory, symptom evaluator, and family profile management for dependents. It is aimed at Sanitas policyholders in Spain, including expatriates, who need a single place for medical access and paperwork.

Works with the everyday Apple devices you carry

The app is available for iPhone, iPad, and Apple Watch and requires iOS 13.0 or later, which positions it for habitual mobile use. It is also offered on Android, so families mixing phone platforms can still interact with the same service. Support for the watch and tablet means some actions can be checked without the phone, matching a routine where quick checks and on-the-go confirmations matter.

Useful for English-speaking expatriates, with an in-app language switch

The interface supports both Spanish and English and users can change the language in the "Profile and Contact" area under the "More" menu, a practical detail for non-Spanish speakers. Bilingual menus reduce friction when filling forms or searching the medical directory. Some translation gaps appear in certain sections, so expect occasional wording inconsistencies while navigating English labels.

Generally reliable in daily administration, with a handful of device-specific bugs

Users praise the app's utility and convenience for routine tasks, but reports note occasional technical bugs, notably UI scaling issues on some iPhone models. That means layout or readability can vary by device. The developer's emphasis on digital services is evident, and the reported issues are specific rather than systemic, so basic day-to-day operations remain usable for most policyholders.

Handles medical documents and urgent access through in-app tools

Reimbursement and authorization workflows accept uploaded documents: users can submit photos of invoices and medical prescriptions directly in the refunds section. The app also provides direct access to emergency services and nearest medical centers, and policyholders can assign permissions to dependents. Those document flows and emergency links shape how the app supports practical, paperwork-heavy moments.

To sum up, a practical digital hub for policyholders who prefer mobile-first care management

To sum up, the app is a practical option for Sanitas policyholders who want a single place to manage medical admin and remote consultations. Expect helpful bilingual support and wearable compatibility, but plan for occasional UI scaling or translation rough edges on specific devices. It suits busy members who prefer handling appointments and paperwork from their phone rather than in person.