Medallia Concierge is a business app developed by Medallia Inc. that allows businesses to communicate with customers via texting and other mobile messaging channels. This app enables businesses to engage, support, and respond to customers in the new mobile messaging era, providing an instant, actionable, and seamless customer service experience.

With Medallia Concierge, businesses can create, view, receive, and reply to 2-way conversations in real-time. The app offers seamlessly personalized messaging with templates and custom fields, making it easy to provide a personalized touch to customer interactions. Additionally, the AI-driven messaging automation feature helps teams become more efficient and streamline their customer service processes.

One of the key features of Medallia Concierge is its ability to enhance and scale insights across all business units. By using the app, businesses can easily manage conversations with conversation filtering and create important internal notes within any conversation. The app also allows users to toggle between multiple accounts and services, making it convenient for businesses with multiple locations or service offerings.

Medallia Concierge is fully integrated with all of its products, including the web-based Dashboard and the API. This ensures that all Medallia Concierge products are always in-sync across all devices, providing a seamless user experience.

Overall, Medallia Concierge is a powerful business messaging app that enables businesses to provide excellent customer service in the new mobile messaging era. With its range of features and seamless integration, it is a valuable tool for businesses across various industries including hospitality, retail, healthcare, and more.