Maryam Ko Batayn is the official mobile application of the Government of Punjab, developed by the Punjab Information Technology Board under the Chief Minister’s initiative. It provides citizens with free access to public relief services and grievance redressal through the mobile app, web portal, and 1000 helpline. The platform connects users with district administrations and relevant government departments for welfare-related support, emergency assistance, and complaint handling.

What is the app used for?

The app allows Punjab residents to register complaints, request relief services, and track submitted cases. Available services include ration support, medical emergency assistance, financial assistance subject to eligibility criteria, assistive devices for persons with disabilities, essential items such as warm clothing and blankets, and marriage grants through Bait-ul-Maal. It is intended for users who need a formal, documentable channel for government assistance.

How does the complaint and relief process work?

Maryam Ko Batayn supports real-time complaint registration and tracking. Once a request is submitted, the system can assign tasks to concerned officers and verify information through government databases where applicable. Service timelines are monitored through TAT tracking, helping make the process more transparent and easier for citizens to follow. However, progress may still depend on how quickly the concerned departments or officers review and act on each request.

How does the app support accessibility and service verification?

The 1000 short-code helpline provides free phone-based access for users who may prefer calling or need help outside the app interface. The platform also supports 24/7 emergency and welfare-related assistance. For service verification, the app allows photo and video proof of service delivery, helping document whether support has been provided.

Practical access to government assistance

Maryam Ko Batayn gives Punjab residents a simple and official way to ask for help, register complaints, and check the progress of their requests. With access through the app, web portal, and 1000 helpline, it makes government support easier to reach. Its tracking, officer assignment, and service documentation features help citizens stay informed throughout the relief and grievance process.