Kotae is an AI-powered chatbot designed specifically for small businesses seeking to enhance their customer service capabilities. This web application automates customer inquiries by utilizing data sourced from a company’s website, training files, or FAQs. With support for over 80 languages, Kotae is always ready to engage with customers, ensuring 24/7 availability. Businesses can personalize the chatbot with their branding, including logos and theme colors, to create a cohesive customer experience.

The technology behind Kotae incorporates advanced AI features, including retrieval-augmented generation, which allows the chatbot to learn and improve its responses over time. Businesses maintain control over the information provided, as responses can be adjusted as needed. By managing up to 80% of routine inquiries, Kotae frees up staff to concentrate on more complex customer interactions, thereby enhancing overall efficiency and service quality.