Kayako is a free Android application developed by Kayako Support. It falls under the category of Business & Productivity and is designed to help users provide excellent customer service experiences from anywhere in the world.

With Kayako, users can conveniently view, sort, and filter conversations with customers. The app allows for bulk operations on conversations, making it easier to manage multiple customer inquiries efficiently. Users can also view and add case replies, including attachments, as well as edit case properties such as priority and status.

One of the standout features of Kayako is the ability to view real-time updates from other agents who are working on the same case. This ensures that everyone involved is on the same page and can provide prompt and accurate responses to customers. The app also supports the use of Macros for quick responses, making it even more efficient to handle customer inquiries.

In addition, Kayako allows users to add new cases, users, and organizations directly from the app. Users can also view, edit, and add notes to user and organization profiles, helping to keep track of important information. The app also includes a search function for users, organizations, and conversations, making it easy to find specific information quickly.

Kayako also offers deep linking and voice search support, providing users with a seamless and convenient experience while using the app. Whether you're working from home, traveling, or attending meetings, Kayako ensures that you can deliver exceptional customer service on the go.

Please note that this app is specifically designed for the new Kayako platform and not for Kayako Classic. To try out the latest version of Kayako, visit kayako.com/free-trial.