JioSmartFSM is a free business and productivity application that customers of Reliance Jio Infocomm can use to manage their customer support requests in one convenient platform. You can find all the requests you’ve made on the app alongside the representatives assigned to your report.

Convenient tool for customers

The premise of the JioSmartFSM app is simple and direct to the point. Users can send requests for repair or assistance for their Jio-linked devices by simply logging into the app with their Jio account. You can view upcoming appointments and call logs within the app.

Users will also be able to see the performance statistics of their assigned customer representatives. However, the app’s UI is quite outdated and can be difficult to navigate due to the frequency of bugs that cause the app to lag and crash unexpectedly.

Good but could use some polishing

If you need a quick way to receive support for any network troubles you have, JioSmartFSM is a convenient way to receive a quick response while also checking on who’s managing your concerns. Unfortunately, though, its troublesome UI and frequent crashing can make it difficult to use for long periods.