Innkeep is a Chrome add-on designed specifically for Airbnb hosts, offering an AI-driven messaging assistant that helps draft replies in the host's unique voice. It operates directly within the Airbnb inbox, eliminating the need for copy-pasting or switching between applications. The tool analyzes guest messages to understand tone, urgency, and specific needs, providing a comprehensive overview of each conversation. Features such as one-click acknowledgments allow hosts to manage their responses efficiently while they take time to consider their replies.

The application includes customizable templates for various situations, including late checkouts and refund requests, ensuring that responses are both timely and personalized. Users can choose between a free plan that requires their own AI API key or a premium subscription that simplifies the process by hosting the AI calls. Privacy is prioritized, with data remaining on the user's browser and not stored by the service. Overall, Innkeep offers a practical solution for Superhosts looking to streamline their communication with guests.