Hiver is a feature-packed mobile app designed to streamline the management of shared email accounts for customer service teams. Developed by Grexit Inc., this intuitive app allows teams to efficiently handle shared inboxes like support@ and services@, even while on the go.

One of the key features of Hiver is its ability to turn emails into actionable tasks and delegate them to team members. This ensures that every email is addressed promptly and nothing falls through the cracks. Additionally, Hiver allows users to manage the status of emails, marking them as open, pending, or closed, so that everyone stays on top of every conversation.

With Hiver, collaboration within the team becomes seamless. The app provides a convenient way to add notes to emails and use @mentions to communicate with team members. This eliminates the need for lengthy and confusing email threads, making it easier to work together on resolving customer queries and issues.

Furthermore, Hiver enables users to reply to conversations with personalized responses using their own email address or other aliases. This ensures that customer interactions are personalized and consistent with the brand's voice.

To help users stay organized, Hiver offers a Notification Center where all tasks can be tracked in one place. Users can also receive real-time push and in-app notifications for email assignments, @mentions, CSAT (Customer Satisfaction) scores, SLA (Service Level Agreement) violations, and new conversations in their shared mailboxes.

Overall, Hiver provides a comprehensive solution for customer service teams to effectively manage shared email accounts, improve collaboration, and deliver exceptional customer support. It is a valuable tool for businesses in the Business & Productivity category and is available for free on the iPhone platform.