Hele-On Kako‘o Paratransit, developed by Via Transportation Inc., is a specialized service offered by the Hawai‘i County Mass Transit Agency for individuals with disabilities who face challenges accessing regular bus routes. This complimentary paratransit service utilizes wheelchair lift-equipped vans to provide door-to-door transportation support. Operators are trained to offer additional assistance to ensure passengers can easily utilize the service within a specified distance from fixed-route bus stops.

Hele-On Kako‘o Paratransit app facilitates booking rides, updating contact details, tracking approaching vehicles, and reviewing upcoming trip details. Users can conveniently cancel rides as necessary directly through the application. For enrollment, interested individuals can either visit the Hele-On website or contactto obtain comprehensive information regarding the application procedure and service hours.