The 海底捞 app serves as the official platform for fans of the popular hot pot chain. It provides a variety of features including store information, reservation options for dining and takeout, and a loyalty rewards system. Users can engage with community activities and access exclusive promotions, enhancing their overall dining experience. The app is designed to streamline the customer journey, making it easy to enjoy the unique offerings of 海底捞.

With the recent upgrade to its membership system, the app now includes a community section and member-exclusive benefits. Members can earn rewards through a points system, receive birthday vouchers, and enjoy tailored experiences such as priority customer service. Special offline events and activities are organized for members, providing opportunities to connect with fellow food enthusiasts. The app is currently available for iPhone users and is free to download.