Genesys Secure Pause is a free Chrome add-on designed to enhance call management within the Genesys cloud environment. This tool allows users to automatically pause their active calls based on predefined events, eliminating the need for manual intervention. The functionality can be tailored per tenant on the server, providing flexibility for various organizational needs. Users can configure the pause feature to activate when navigating to specific web pages or upon a value appearing in a screen pop, ensuring that agents remain focused on their tasks without unnecessary distractions.

The RAautoPause feature is a key aspect of this add-on, allowing for seamless integration into existing workflows. By triggering secure pause automatically during an ACD call, it helps maintain compliance and efficiency. This customizable tool is designed to meet specific requirements, making it a valuable asset for any organization utilizing the Genesys cloud platform.