This extension is designed to enhance your user experience with Genesys Cloud. Hence, the Genesys Cloud for Chrome extension brings the user interface to you wherever you go on the web. It provides quick access to your call controls, status management, company directory, and performance metrics. Additionally, it has an optimized user interface and an agent-based user experience that will allow you to manage calls from any application you use on a daily basis. It also provides the ability to connect and share calls with your co-workers, with a softphone and audio controls, configurable screen pops, the ability to click-to-dial or click to email, and more.