ゲンバデサポート is a specialized app by Tadano Ltd. designed to assist users of Tadano cargo cranes with any operational difficulties they may encounter. The app allows users to search for information on error codes, crane components, and operational procedures. Users can investigate the causes of issues and find solutions based on control panel readings, remote control error codes, and crane audio messages. Additionally, users can access instructional materials for specific crane components such as the boom, outriggers, and hooks. The app provides step-by-step guides for crane operation and safety materials comprising text, images, and videos for user awareness and education. Furthermore, it offers guidance to locate nearby Tadano authorized service facilities for repair and maintenance.

The app targets users of Tadano TM-ZX, TM-ZS, and TM-ZE series cranes, requiring registration of the crane's serial number within the app for utilization.