Gapp is a free Android-based utility and tool program developed by TICGAL, which provides an efficient way of ticket management for GLPI users. It supports versions 9.5 and the new v10 of the GLPI software. Gapp offers several features such as viewing tickets, creating a new ticket, adding follow-ups, tasks, and solutions (using a solution template), and filling satisfaction surveys. It also allows techs to assign themselves to a ticket and use a task template.

The program is user-friendly as it enables users to upload files and camera photos with ease. Moreover, Gapp is currently translated into 17 languages, making it accessible to people who speak different languages. If your preferred language is not available, you can request the developer to add it to the Localazy project.

Overall, Gapp is a useful program for GLPI users who want to manage their tickets on the go. The program is easy to use, and its features make it an efficient tool for ticket management.