Freshchat Helper is a versatile productivity extension for Chrome, tailored specifically for support agents using Freshchat. This free tool enhances user efficiency by providing real-time SLA reminder alerts, customizable timers, and sound notifications, ensuring that agents respond promptly to assigned chats. The extension also features manual countdown timers, notes per conversation, and quick access utilities, which streamline the workflow during busy periods.

Additionally, Freshchat Helper includes practical tools such as translation assistance, lunch and logout reminders, and alerts for inactivity or missed responses. With its lightweight and user-friendly interface, this extension is designed to reduce missed messages and help agents stay organized, ultimately facilitating a more effective support experience during high-volume sessions.