Forethought Assist is a browser extension developed by Forethought AI that aims to improve the productivity of support agents and enhance customer experiences. As a support agent, you often spend a significant amount of time searching for information from various sources to provide accurate answers to customers. With Forethought Assist, you can now streamline this process and save valuable hours of work.

Forethought Assist utilizes true AI to suggest answers to support tickets. Whether you are a new team member trying to get up to speed quickly or a veteran seeking faster access to the answers you already know, Forethought Assist can help. It provides a quick search feature that accesses data from multiple sources and delivers the best answer for each customer situation.

One of the key advantages of Forethought Assist is its optimization for your workflow. It requires little to no training, allowing you to seamlessly integrate it into your daily tasks. The tool also utilizes Natural Language Understanding to provide smarter search results, ensuring that you receive the most relevant and accurate answers.

Forethought Assist offers quick actions, making it easy to apply past solutions and answers with just a single click. Additionally, you can customize filters to select the knowledge sources that work best for you. Whether you're handling email, chat, or phone queues, Forethought Assist works across multiple channels, providing answers to your agents wherever they are.