Five9 Agent Desktop Toolkit is a browser-based program developed by Five9, Inc. It is a part of their cloud contact center software suite, which helps organizations transition from premise-based software to the cloud. The toolkit includes CTI Web Services and the Web Toolbar, which is a softphone integrated into your browser.

With Five9 Agent Desktop Toolkit, users can perform various call functions, such as making and receiving calls, adding comments to records, and using scripts, connectors, and worksheets associated with a campaign. The program aims to provide a comprehensive suite of easy-to-use applications for contact center-related customer service, sales, and marketing functions.