Five9 Adapter for Velocify is a web plugin application that allows you to use the powerful features of Velocify, the best contact center solution for businesses in the cloud, with the ease of use offered by the Five9 contact center solution. 

Features:

• Simple integration
• Manage agent availability and performance
• Easily schedule messages to be sent when an agent is unavailable
• Automate outbound, inbound and message routing
• Queue and prioritize calls
• Monitor incoming call activity
• Manage agent and group messaging
• Track service issues
• Contact center dashboard
• Remote monitoring of customer interactions
• Use the five9 virtual contact center to manage your call center

In addition, you will be able to manage the call center's phone numbers, email addresses, as well as its websites. All of this is made possible through the Five9 contact center solution. The Five9 Adapter is offered as an app for free, to Velocify clients with an active subscription. The Five9 team is available to help you with any issues you may encounter with the application.