NetSuite is a leading provider of business software solutions that deliver real-time insights to improve productivity, profitability, and growth. NetSuite has been used by over 400,000 companies in more than 20 industries, including Fortune 1000, Fortune 500, US nonprofits, and non-US companies with global footprints.

Whether you’re a small business or a larger enterprise, NetSuite’s Contact Center solution provides the tools to manage business critical transactions that impact your bottom line. Agents can help customers with orders, insurance and warranty claims, and access IT systems and services without the burden of on-premise hardware and software.

Get the full functionality of the Call Center Platform from Five9 and the rest of the business application suite.

The Five9 Virtual Contact Center helps contact center providers increase employee productivity by eliminating the overhead associated with traditional call center operations, including hiring, scheduling, workforce management, IT infrastructure, and training.

Key Features:

NetSuite Virtual Contact Center for Sales

• Automate and track orders with full visibility into customer conversations and their status at any time
• Manage large volume of customer service requests and handle live chat without putting your agents at risk
• Access to NetSuite’s CRM, Asset, and ERP applications for a more comprehensive view of your business
• Improved compliance and cost control for the largest contact centers
• Secure and scalable infrastructure for agent workstations and applications
• Create and grow teams of professionals with advanced training