FIS-SM is a free iPhone app developed by FPT INFORMATION SYSTEM CORPORATION, falling under the Business & Productivity category. This app enables staff globally to log in and update requests and incidents efficiently. Users can easily view ticket numbers reports and receive push notifications for any changes in ticket information. Additionally, users can access the camera and photo gallery to capture and update images related to ticket information, streamlining data management processes.

The app also allows users to view ticket details, search for specific tickets, and manage them by updating, processing, changing the assigned person, adding comments, and attaching photos. Users can also access ticket history and attachments for comprehensive ticket management.