Field Service by Salesforce is a new mobile app that provides a powerful solution for field service management. It is designed to enhance the productivity of your mobile workforce by providing them with the latest information, offline-first design, and real-time collaboration tools.

The app is optimized with a clear and beautiful user interface that allows you to view service appointments, work orders, inventory, service history, and other important information from anywhere. The mapping, navigation, and geolocation capabilities help you to know where you are, where you’ve been, and where you’re headed next. The offline-first design ensures that you can complete your work regardless of network connectivity.

The app also provides real-time collaboration tools that allow you to collaborate with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter. You can access relevant Knowledge Articles to help you finish tricky tasks and stay informed with the most up-to-date information with automatic push notifications to relevant users.