FAQ Suggester by DeskMoz is a tool that helps you in solving the customer's queries in the easiest and most effective way. The process is very simple and easy to use. All you need is to install this tool on your system and enable it for the software you use. 

After enabling it, all you need to do is sign up, then fill in the questions and answers. Once you are chatting live, this extension will get suggestions from your saved answers based on the keywords from the query of the chatter.