Enterprise Service Management is the mobile version of Service Management Automation, designed for iPhone users in the Business & Productivity category. The app offers a comprehensive set of features for both end-users and agent users.

For end-users, functionalities include searching service offerings, creating new service requests, approving or denying requests, smart ticketing, and Virtual Agent support. Users can also switch between different tenants seamlessly.

Agent users can search for specific requests/incidents, view requests/tasks/incidents in personalized views, update request details, post comments, and contact individuals directly from the app.

To access the full capabilities of the Enterprise Service Management app, users can refer to the OpenText online documentation provided by Micro Focus.