Engaige Agent Assist is an AI-based solution aimed at enhancing Customer Support teams' efficiency. Trained on company data, this tool autonomously resolves tickets and provides instant customer support. It seamlessly integrates into agents' workflow, assisting in drafting email and chat responses. Currently available for Gmail and Dixa, with more integrations like Intercom and Zendesk on the way.

This tool scales the capabilities of human agents by offering personalized suggestions and support, leading to up to twice the efficiency and higher accuracy. The AI is explainable, showing agents the reasoning behind each step. Engaige Agent Assist also facilitates international scaling by enabling communication in customers' native languages.