EMS-CC 2020 is a free Chrome add-on developed by MITEK, falling under the Browsers category with a focus on Add-ons & Tools. This versatile tool offers features like Activity Agent for seamless login, logout, and queue management. Additionally, it provides convenient pop-ups for customer information integrated with Zoho Desk, tracking billing details, and even enables click-to-call functionality directly from the Chrome web browser.

With EMS-CC 2020, users can enhance their browsing experience by efficiently managing customer interactions, tracking essential billing data, and swiftly making calls without leaving their browser window. This add-on streamlines workflows and boosts productivity for those handling customer support or related tasks.