Nice Employee Engagement Manager (EEM) is a mobile app that offers a unique, easy-to-use interface to help agents manage their schedule and engage with their customers. It offers agents an exceptional level of visibility over their schedule and activities in the contact center, enabling them to make real-time adjustments.

How can I use the NICE EEM app?

First, log in to your employee account. Next, agents can access their schedules and engage with customers from anywhere. The agent will see an overview of the current schedule and shift assignments. They can add or remove their own hours and shifts and set their own availability and days off.