Email Incidents is a free Chrome add-on developed by Groton School IT. Designed to enhance ticket management, this add-on streamlines the process of emailing users and CCing the ticket management system. It seamlessly integrates with the Incident IQ interface, providing direct links to email users and automatically CCing the ticket timeline.

With Email Incidents, users can effortlessly send emails to ticket users without the hassle of switching between different applications. The add-on simplifies communication and ensures that all relevant information is captured within the ticket system.

This convenient tool is a valuable addition for IT professionals and support teams who rely on email for ticket management. By providing direct email links and automating the CC process, Email Incidents enhances efficiency and promotes effective communication.

Experience seamless ticket management via email with Email Incidents, the Chrome add-on that simplifies communication and streamlines the ticketing process.