Tata Motors Ltd, Commercial Vehicle Division, has introduced a new mobile application called eCATS to support its channel partners and retailers in the digital era. This free app aims to enhance the efficiency and accuracy of parts identification and ordering. With eCATS, users can search for Tata Genuine Catalogue by VIN No, Chassis Type, Part No, and Registration number, ensuring precise results.

One of the standout features of eCATS is the ability to display images of the parts, enabling better accuracy and identification. This visual aid greatly assists channel partners and retailers in selecting the correct parts for their customers. Additionally, the app helps identify part applicability against specific vehicle models and offers information on alternate or interchangeable parts.

eCATS also provides valuable information on the availability of Tata Genuine Spare Parts at nearby channel partners. This feature is further enhanced by a map display, allowing users to easily locate the nearest suppliers. The app even offers the facility to fetch contact details of channel partners, enabling seamless communication and quick call-outs.

Using eCATS offers several benefits to channel partners and retailers. Firstly, it allows them to find accurate parts numbers swiftly, saving time and reducing errors in ordering processes. This, in turn, improves overall ordering efficiency. Secondly, by ensuring the correct parts are ordered and installed, eCATS helps increase customer satisfaction. Lastly, the app contributes to boosting parts sales, as it streamlines the entire process and makes it more convenient for all parties involved.

eCATS is a powerful tool that empowers Tata Motors' channel partners and retailers in their quest for digital enablement. With its comprehensive features and user-friendly interface, this app is set to revolutionize the way parts are identified, ordered, and supplied within the Tata Motors ecosystem.