Microsoft Dynamics 365 Remote Assist is a powerful tool that enables technicians to collaborate with remote colleagues using Microsoft Teams or Dynamics 365 Remote Assist. This software reduces travel time and costs by allowing technicians to solve problems without being physically present. With the ability to add mixed reality annotations, technicians and remote collaborators can provide instructions in context, enhancing communication and problem-solving efficiency.

One of the key features of Dynamics 365 Remote Assist is the ability to capture and visualize images and videos of an organization's assets. These visual records can be stored in Common Data Service, making it easy to access and reference them in the future. Additionally, technicians can annotate on a 2D image capture of a space during a call, further enhancing their ability to provide accurate instructions.

The software also supports one-to-one and group video calling, allowing for seamless communication between technicians and remote collaborators. In-call snapshots, files, and messages can be shared through the text chat, ensuring that all relevant information is easily accessible. Furthermore, Dynamics 365 Remote Assist integrates with Microsoft Dynamics 365 Field Service, enabling technicians to link call history, snapshots, and files to associated work orders.

Dynamics 365 Remote Assist is available on mobile devices, even without augmented reality (AR) support. It is included on the Microsoft Intune approved client app list, ensuring compatibility and security. Please note that some features require a paid or trial Microsoft Dynamics 365 Remote Assist and Microsoft Teams subscription for work.

Download Dynamics 365 Remote Assist today and start collaborating more effectively with your remote colleagues. For support or feedback, you can email the developer at