Duotalk para Bitrix24, by DUOTALK SERVICOS DIGITAIS LTDA, is a Chrome extension that connects Duotalk's omnichannel messaging to Bitrix24 CRM to centralize customer conversations for sales and support teams. The extension lets users manage chats, sync conversation histories, and create CRM records without leaving the Bitrix24 interface. Key elements include WhatsApp, Instagram, and Facebook Messenger integration plus real-time webhooks. It targets Bitrix24 users who rely on chat-driven lead and support workflows.

What the extension integrates and why that matters

The extension links Duotalk conversations directly into Bitrix24, so messages from WhatsApp, Instagram, and Facebook Messenger appear inside the CRM environment. That connection supports creating and updating entities such as leads and deals from chat windows, which preserves conversation context inside a single workspace. For teams that track opportunities or support tickets inside Bitrix24, this keeps message history attached to the correct CRM records while working inside the browser.

How it behaves in Chrome and what deployment looks like

The tool runs as a lightweight Chrome extension and avoids complex server setup, so installation happens inside the browser and does not require separate backend components. Because it operates within Chrome, teams can add it quickly to existing desktop workflows. The extension centralizes message handling inside Bitrix24, which reduces the need to switch between multiple web apps during an agent session.

How data moves and what administrators should note

Real-time data exchange relies on webhooks to keep chat histories consistent between Duotalk and the CRM, so messages and CRM updates propagate promptly. That design means conversational data flows into Bitrix24 records and is stored according to the CRM's data model. Administrators should plan how incoming messages map to CRM fields and set access controls to manage who can create or modify records from chats.

Who gains the most from this integration and typical workflows

Sales and support teams using Bitrix24 and Duotalk benefit most, especially groups that handle high volumes of WhatsApp traffic. The extension supports in-browser lead creation from active conversations and keeps chat context attached to deals or contacts, which reduces manual copying between systems. Teams that depend on Bitrix24 as their single source of truth find this tight link particularly practical for daily customer-facing work.

Best fit and a practical deployment note

Given the developer's Brazilian focus and strong WhatsApp support, the extension is a practical choice for teams serving WhatsApp-heavy customers in that market. Administrators should pilot it with a small group and define CRM record rules before a wider rollout, because incoming messages become part of Bitrix24 data and require governance to avoid duplicate or misfiled entries.