抖店 is a mobile workbench for merchants developed by Shanghai Gewu Zhipin Network Technology Co. Ltd., the official e-commerce platform of Douyin. It offers a one-stop e-commerce solution for businesses.

The main features of 抖店 include instant messaging for effective communication with customers, ensuring no missed opportunities for buyer inquiries and order conversions. It also provides notification messages for important updates on store rules, platform activities, orders, and refunds.

Merchants can easily manage their products with 抖店, including listing and delisting products, adjusting prices and inventory, and modifying product details. The platform also offers order management and support for handling after-sales services.

Additionally, 抖店 allows merchants to view and respond to user reviews, track core data indicators and trends with the 抖店罗盘 feature, access the latest platform rules and product features through the 学堂 section, and manage their assets, including fund viewing and withdrawals.

For assistance, users can contact customer service through the "抖店 > 我的 > 我的客服" section for inquiries or provide feedback through the "抖店 > 我的 > 意见反馈" section.