Direct Sight is a free Chrome add-on designed to enhance the customer support experience by enabling seamless in-browser video and screen sharing integrated with HubSpot. With this tool, support teams can resolve customer issues instantly without the need for additional downloads, allowing for a faster and more efficient troubleshooting process. The setup is straightforward: users create an account, install the extension, and start sharing screens directly from HubSpot conversations.

Key features include one-click screen sharing, automatic session recording linked to HubSpot case IDs, and secure, encrypted sessions. Annotations and screen controls further enhance the user experience, making it ideal for B2B SaaS support teams and customer success representatives. Additionally, Direct Sight offers a standalone mode for quick sessions outside HubSpot, making it versatile for various use cases.