Deskroom Extension is a Chrome add-on developed by CloserLabs, designed to enhance the productivity of Customer Service (CS) and Customer Experience (CX) teams. This extension offers a Knowledge Management System (KMS) and answer recommendation feature specifically tailored for internal CS and CX team usage.

When building a Knowledge Base, Deskroom eliminates the need for manual compilation by automatically organizing manuals and consultation records uploaded in various formats like Excel, Word, HWP, or PDF into a structured Knowledge Base with questions and answers. This streamlines the process and saves time for CS and CX teams, allowing them to focus on more critical tasks.