Daktela is a Chrome extension developed by Daktela that serves as a client for their Daktela V6 omnichannel system. This extension allows agents to manage operator activities from any browser tab, providing convenience and flexibility.

With Daktela V6 for Chrome, users can perform various tasks directly from their browser. They can easily dial phone numbers and CRM contacts, even from the phone number form field. The extension also enables users to dial numbers directly from any web page using the context menu. Agents can accept, reject, hold, or transfer call activities, as well as switch to pause or return to the ready state.

In addition to phone-related features, Daktela V6 for Chrome allows users to send direct SMS messages. They can also log on or off individual queues based on their permissions. The extension even allows users to dial phone numbers based on their last activities.