The CXone Agent WebRTC Noise Cancellation Extension is a free Chrome add-on designed to enhance the softphone experience for CXone users. This extension separates the audio path from the browser, improving reliability during calls. It allows for seamless communication, ensuring that audio remains uninterrupted even if the CXone Agent application is refreshed or closed unexpectedly.

This extension is particularly beneficial for users who require consistent audio quality while interacting with customers. By utilizing noise cancellation technology, it minimizes background disturbances, providing a clearer connection. The integration is automatic upon installation, making it user-friendly and efficient for those in need of reliable softphone capabilities.