CXone Agent WebRTC Extension is a browser extension developed by agentupdates. It is a free tool available on the Chrome platform in the Browsers category under Add-ons & Tools. This extension offers an independent softphone connection by moving the audio path out of the browser application, providing increased reliability.

With the CXone Agent Softphone Extension installed and enabled, CXone Agent will automatically detect and utilize it as the integrated softphone. This ensures that even if CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will remain uninterrupted. By separating the audio path into the extension, users can experience improved stability and reliability in their communication with customers.

Overall, CXone Agent WebRTC Extension is a valuable tool for CXone Agent users who rely on softphone functionality. It enhances the user experience by ensuring seamless audio communication and minimizing disruptions caused by browser application issues.