The Customer Feedback Application is a free Android program developed by United Bank for Africa Plc under the Business & Productivity category with a focus on Finance. Its main purpose is to allow customers to rate the services of a UBA group Affiliate at the branch level after being served.

The program uses a Mobile QR Code Reader to collect feedback data. Once the QR code is scanned, a form pops up where the customer can fill out to rate the service. This feedback solution aims to improve customer satisfaction by providing an avenue for customers to share their feedback and improve the quality of service provided by UBA's affiliates.