Companion for Cisco Finesse is a free Chrome extension developed by Contact Center Shift (CC Shift). This browser add-on is designed to help users keep track of their Finesse state without having to constantly switch tabs.

The extension offers several handy features to enhance the Finesse experience. Firstly, it sends a notification if the user has been in the Not Ready state for a configurable length of time. This is particularly useful for users who need a reminder to switch back to the Ready state after completing a task.

Additionally, Companion for Cisco Finesse sends a notification if the Finesse application loses connection. This ensures that users are promptly alerted to any connection issues, allowing them to take appropriate action.

The extension also provides convenient shortcuts for accessing the Finesse tab. Users can simply click on the extension icon to open or find Finesse, saving them time and effort. Furthermore, a keyboard shortcut is available for quick access to Finesse, further streamlining the workflow.

Companion for Cisco Finesse is a valuable tool for users who rely on the Finesse platform. With its helpful notifications and convenient shortcuts, it enhances productivity and ensures a seamless Finesse experience.