The Cloud CRM Extension, developed by Comm Solutions, is designed to be used in conjunction with the Archpelago Cloud solution. This mandatory installation extension provides a complete SoftPhone implementation, enabling users to make phone calls directly from their web browser. Along with this functionality, it offers various other features aimed at enhancing the user experience.

One of the standout features of this extension is its SoftPhone capability, which allows users to handle phone calls seamlessly within their web browser. This eliminates the need for separate telephony systems and streamlines communication for businesses. Additionally, the Cloud CRM Extension includes other features that enhance the overall user experience, ensuring a smooth and efficient workflow.

Please note that the installation of the Browser Extension Host, available for download on the Comm Solutions support page, is required for this extension to function properly.