As the most popular and largest state in Tamil Nadu, the Government of Tamil Nadu has been responsible for providing public services to the people of Tamil Nadu and implementing the policies aimed at providing these services.

One of the major services provided by the government is the CM Helpline. The purpose of this service is to make the public accessible to the CM and other government officials for the resolution of their grievances.

To resolve their grievances, the people call the CM Helpline and explain their problems to the officials. The officials then take the details of the grievance and send the details to the appropriate department for the resolution of the issue.