Click-to-Engage (C2E) for Twilio Flex is a powerful plugin designed to enhance outbound sales activities within Twilio Flex contact centers. Developed by Gravity Digital Labs, Inc., this innovative solution enables customers to initiate outbound calls effortlessly by simply clicking on phone numbers displayed on any website. With Click-to-Engage, sales teams can connect with leads quickly and efficiently without the need for extensive development work.

One of the key features of Click-to-Engage is its click-to-dial functionality. Agents can swiftly initiate outbound calls by clicking on phone numbers displayed on any website, including CRM platforms and other services. This streamlines the calling process and empowers sales teams to reach out to leads seamlessly from various web pages.

In addition to click-to-dial, Click-to-Engage also offers effortless call transfers. Once an active call is established, agents can easily transfer the call to another team member, whether it's a warm or cold transfer. This functionality ensures smooth collaboration during sales interactions and enhances the overall customer experience.

Click-to-Engage is a game-changer for outbound sales teams. It enhances productivity, saves valuable time, and boosts customer engagement by allowing agents to click to dial from any website. Initially launched with voice channel functionality, this plugin revolutionizes how sales operations connect with potential leads.