CBP One is a free business app U.S. Customs, and Border Protection developed. This mobile tool enables customers to access various helpful services from one convenient place. Here, you can choose the kind of service that best meets your needs, including information about visa applications, travel or crossing borders, and more.,

The CBP One platform also allows you to stay on top of your shipments by checking their progress in real-time. Each menu section will enable you to monitor outgoing items, regardless of whether they are sent internationally or domestically.

Feature packed platform

CBP One offers a user-friendly interface and access to several CBP services. The system prompts you to answer questions about the services you seek and then allows you to review your completed applications. Moreover, this app will enable you to connect directly with U.S. Customs and Border Protection customer service representatives who can answer any questions or concerns about a specific application or service.

The app's security settings also include a pin code feature that protects against unauthorized use, ensuring your personal information is well-protected and safe. Travelers can create electronically verified receipts through this customizable system which can be used as proof of entry or exit when requested by U.S. or Mexican border officers at any point along the international boundary line between the two countries.

Further, This platform guides customers through the entire application or service-processing process step by step. One of the first steps is to take a selfie within the app. However, many users have reported that the app's expanded photo function, which enlarges and enhances images, rejects photos of people with darker skin tones. Rejecting selfies repeatedly can lead to applicants delaying submitting the required information.

Easier than ever before

CBP One makes traveling, shipping, and trade more straightforward. You can travel more safely knowing that you can access essential contact details and critical information about your trip in an emergency. Additionally, the app gives travelers a real-time view of their shipments and helps speed up customers. However, the app's photo function has proven problematic for some applicants, who have taken issue with their inability to use it.