The CallShaper Agent Extension is a helpful addition to the CallShaper agent application. This Chrome extension provides users with additional capabilities to enhance their experience with the CallShaper agent application.

One of the key features of this extension is the ability to allow screenpop for sites that do not want to be loaded in iframes. This ensures that agents can easily access the necessary information without any restrictions.

Another useful feature is the option to open the "Open Webpage" page task in an external browser window instead of a new tab in the current window. This allows for a seamless workflow by keeping the CallShaper agent application separate from other browsing tasks.

Additionally, the CallShaper Agent Extension offers the option to add "Click-to-Call" functionality to other webpages that the user is viewing. This feature enables agents to initiate calls directly from the webpage they are on, further streamlining their workflow.

Overall, the CallShaper Agent Extension enhances the functionality of the CallShaper agent application by providing additional capabilities and streamlining the agent's workflow.